Business-Critical Hardware Threatens Deal at Last Minute
When a national partner is trying to complete an order to get a year-end deal over the line, the last thing you need is a critical component that’s suddenly unavailable. That’s exactly what happened to Heidi Rezaei, Commercial Account Executive at Nutanix.
She was working with Computex, the reseller on the deal and one of Nutanix’s national partners. Their customer had previously deployed a large volume of HPE DX host machines and needed to quickly increase storage capacity. To get the upgrade complete, Heidi and the Computex team were tasked with helping to orchestrate the purchase of a large amount of 1.92TB SAS SSDs, which, at the last minute, became unavailable.
“The customer reached out needing 105 terabytes of storage with Nutanix licensing, so we thought it was a pretty easy build. Then I get an email the next day saying the drive order is going to be a problem. I didn’t really know where to turn.”
Both Heidi and her counterparts at Computex were frustrated, to say the least. Computex was on the front line with the customer and owned the outcome of this project. Heidi was on the hook because these drives had to be installed and functioning in order for Nutanix software to function, allowing for her side of the deal to close before the fiscal year-end.
“We were all chasing our tails to no avail. I was checking everywhere because without this additional storage, the customer ran a significant risk to their organization.”